Frequently Asked Questions

Please find the answers to our most frequently asked questions below.

Questions About Official Ticket Packages

Easy payment terms* (i.e. split payments in increments) are available with HOF Experiences. Please check with your sales representatives or the listed prices online on how to use our easy payment plans each event.

Yes, all pricing includes applicable taxes and fees.

For credit card and online transactions, your shipping and billing address must be the same.

If your billing address is a P.O. Box, your package will need to be picked up on site. Pickup details will be sent via email closer to the event date.

For online purchases: Visa, MasterCard, American Express, and Discover are accepted. Additional charges may apply.

For offline purchases: Check, wire transfer or major credit cards (Visa, MasterCard, American Express, and Discover) are accepted. Additional charges may apply.

Yes, for online purchases, the maximum is 10 Official Ticket Packages per transaction. For transactions more than 10, please fill out our form or call +1.844.751.0532 for booking.

Yes, you can call +1.844.751.0532, complete our online form or contact us via email at

Tickets and other package components are sent approximately three weeks prior to the event via FedEx® Ground delivery. Please note, signature will be required for pickup.

Subject to change.

No, shipping is not available to P.O. Boxes.

On-site package pickup varies per event. Please see event specific FAQ for details.

Our event specialists are standing by to help you with all of your travel needs. Complete our online form or call +1.844.751.0532 and an event specialist from HOF Experiences will help you find the Official Ticket Package that is right for you!

Please contact a HOF Experiences specialist at +1.844.751.0532, and we will assist you with all of the extras!

Stolen, destroyed or lost tickets cannot be replaced.

All sales are final. If the event is cancelled for unforeseen circumstances, HOF Experiences will work with the event organizer to try to reclaim all or a portion of your purchase. Please check the terms & conditions in your purchase agreement for the specific event cancellation policy.

Super Bowl FAQs

Official HOF Experiences Ticket Packages to the Super Bowl typically include tickets to the game, VIP hospitality and Pro Football Hall of Famer Meet & Greets.

View a complete list of packages here»

Official Ticket Packages can be purchased online or by contacting an event representative at +1.844.751.0532.

Each year, HOF Experiences has an office on site where you can pick up your tickets during the event week.

Ground transportation is included in all Hotel Packages.

Yes. You are able to add pre- and post-nights to your stay. Please contact us or call +1.844.751.0532 and we will assist with all the extras!

The Super Bowl will be played rain or shine.

No, stadium re-entry is not allowed.

Click here to view NFL's Clear Bag Policy

To view a full list of policies and guidelines at Hard Rock Stadium, click here»

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