Return with Confidence

We are excited to now offer Refundable Bookings, so you can have confidence in your purchase.

Refundable bookings are available when Refundable Terms are added to any order for a percentage of the total cost.

Refundable Terms are designed to upgrade the standard refund terms of your booking to allow you to apply for a 100% refund should you not be able to attend due to an unforeseen and/or emergency circumstance.

The Refundable Terms include as many circumstances as possible that may prevent you from attending your booking, including (but not limited to):

  • Illness / Injury
  • Pre-existing Medical Condition
  • Pregnancy Complication
  • Death of Immediate Family
  • Public Transport Failure
  • Scheduled Airline Failure
  • Private vehicle breakdown
  • Jury Service
  • Court Summons
  • Home Emergency
  • Armed Forces & Emergency Services Recall
  • Adverse Weather
  • Relocated for Work
  • Theft of Tickets
  • Changes to Examination Dates
  • Emergency Circumstances

Please note, the term “emergency circumstances” is designed to include an endless range of situations that you could experience to ensure these terms are as broad as possible for you.

To find out more, please review the full terms & conditions here.